FAQ-Luoyang FurniTopper IMP And EXP Trading Co., Ltd

Can you accept OEM or ODM product?

Yes, for sure. Ourprofessional technical and design department will make various designrecommendation according to your specific requirement with 3 dimension drawingsfor your reference.

Jan 17,2019

How to use steel furniture in a correct way?

➤ Toprevent the surface from damaging and rusting,do avoid knocking duringtransit.➤Please handle with care and maintain horizontal, and keep a certain distancewith the wall.➤ Toprevent damp and alkalization, the floor where place the products must keepdry.➤Toprevent the cabinet from eroding, please avoid direct contact with acid andalkali liquid.➤ Keepthe surface of the cabinet clean. Once the surface stained, wipe with detergentand then with dry cloth.➤Avoiddirect contact with corrosive substances.➤ Toavoid the lock body damaged, please unlock the cabinet in a correct way➤Switch doors and dra…

Jan 17,2019

What is your Privacy Policy?

➤ We do not shareany information about our customers with others, with the exception ofinformation required to process their orders (or when requested by a governmenthealth or law enforcement agency in the course of an investigation.) ➤ We do not sendSPAM email, but we do send email to our customers with order confirmation,tracking number information, or questions regarding their order.

Jan 17,2019

What is your Warranty Policy?

Except as otherwise noted, our productsare warranted to be free from defects in design, materials and workmanship fora fixed period of time as five (5) years from date of delivery. Allof our productsare testedbefore shipment and shipped in good condition. Any damages or shortages evidentwhen theproduct is received must be immediately reported to thecommercial carrier who transported the products. Always refer to our invoice number,model number when contacting us. If required, we will replace the defectedproduct for customers. Freight and customs dutieswill beprepaid by us,atnocharge to the buy…

Jan 17,2019

How can we become your sole distributor?

If you can sell ourproducts worth USD50,000 to USD100,000 per month, you could be one of ourdistributors in your city or area; If you can sell ourproducts worth USD100,000-USD200,000 per month, you could be our soledistributor in your city or area; If you can sell our products worthUSD200,000-USD500,000 per month, you could be our exclusive distributor in yourcountry or region.

Jan 17,2019

What is your main shipping method?

➤ For small quantity sample order, the items will usually be sentto you by express or air. ➤ For small order with total weight from 20kgs to 500kgs, thegoods will be sent to you by air to your nearest airport. Otherwise the goodswill be sent to you by sea through LCL (Less than Container Load). ➤ For large quantity formal orders, the goods will be sent to youby full ocean container, such as 20 feet container (20GP), 40 feet container (40GP)or 40 feet high cubic container (40HQ). The shipping method depends on client’s choice. The freightcharge depends on package quantity, weight, volume, trans…

Jan 17,2019

Can we have our company logo printed on your products or the package?

Yes, for sure. Company logo can be printed on our products bysticking or engraving. Just need you to send us the artwork by email in JPEG orTIFF format. If you want your company logo or name to be printed on thepackage of the products, you can send us the artwork by email in AI, EPS, TIFFor CorelDraw format (300 dpi).

Jan 17,2019

Where are you located? How can I visit your factory?

We are located in Luoyangcity, Henan Province. If you are planning to visit our factory, please kindlyinform us of your visit date in advance,we will pick you up from Luoyangairport or high-speed railway station.

Jan 17,2019

Do you have stock for immediate shipment?

No. FurniTopper manufactureupon orders since different customers have different request on thespecifications of products such as colors, thickness, finish, andaccessories. Usually we don’t have stock for immediate shipment unless you canaccept the specifications of stock that was left over from last order. Our lead time for orders below 8*40HQ is usually within 35 days.

Jan 17,2019

Are you a factory or just a trading company?

In China, a trading company is always needed for factories toexport their products because of some reasons. Factories will not directlyexport their products by their own. One factory can offer products to differenttrading companies, and one trading company can export the products fromdifferent factories. We have our own factory manufacturing steel lockers, metalcabinets, office desk, office chairs, stainless steel series, school equipment,dormitory beds and metal shelving, etc. We also have long-standing cooperatingfactories specialized in their own fields such as office supplies, metalproduct…

Jan 17,2019

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FAQ

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Can you accept OEM or ODM product?

Jan 17,2019

Yes, for sure. Ourprofessional technical and design department will make various designrecommendation according to your specific requirement with 3 dimension drawingsfor your reference.

How to use steel furniture in a correct way?

Jan 17,2019

What is your Privacy Policy?

Jan 17,2019

What is your Warranty Policy?

Jan 17,2019

How can we become your sole distributor?

Jan 17,2019

What is your main shipping method?

Jan 17,2019

Can we have our company logo printed on your products or the package?

Jan 17,2019